Full time
KeyBank
Brooklyn, OH
Location: 4910 Tiedeman Road, Brooklyn Ohio Training: First 4 weeks will be 100% on-site Monday-Friday from 8:00am-5:00pm ET Location : Hybrid in Brooklyn OH or Amherst NY, requiring 2 days in office each week Hours After Training: Monday- Friday from 8:00am-5:00pm ET JOB BRIEF (PURPOSE) As part of the Consumer Client Servicing team, the Lead Specialist is responsible for responding to internal and external loan servicing requests while performing maintenance, research, reporting, and transaction processing for Non‑Real Estate Secured Loans, Lines of Credit, and Auto Loans. The role requires adherence to regulatory, consumer, and privacy requirements while meeting established operational, quality, and service level standards. The Lead Specialist monitors assigned work queues and inboxes (including KeyView Deluxe and Quest) and exercises fair and reasonable judgment when interpreting and disclosing client relationships. ESSENTIAL JOB FUNCTIONS...