67 customer experience coor jobs found in Cambridge, MA

Job Summary: The Development Assistant Specialist is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports a small portfolio of Major Gifts fundraisers to advance the philanthropic mission of the Faculty of Arts and Sciences. Job-Specific Responsibilities: Provide comprehensive administrative and project support to a portfolio of Major Gift fundraisers, including: Managing tasks, workflow, and projects to help meet competing deadlines. Scheduling meetings, anticipating and resolving conflicts, and proactively reviewing calendars so key deadlines are met. Effectively direct the fundraisers on the flow of their day-to-day tasks.  Support all aspects of the prospect management process for assigned fundraisers, including (but not limited to): Gathering, organizing, and maintaining accurate prospect and donor data. Drafting outreach, memos, correspondence, and reports. Preparing...

As described in the customer service level agreement, responsibilities may include but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes and burnishes floors using power floor machines. Operates heavy-duty wet pick-up...

As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks the restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes, and burnishes floors using power floor machines. Operates...

As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks the restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes, and burnishes floors using power floor machines. Operates...

As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks the restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes, and burnishes floors using power floor machines. Operates...

As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks the restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes, and burnishes floors using power floor machines. Operates...

As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas. Restocks the restroom and kitchen area consumable supplies daily. Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points. Strips, waxes, and burnishes floors using power floor machines. Operates...

SUMMARY: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ .  Reporting to the Controller, the Financial Associate II performs a diverse array of payroll, accounting, and financial support duties, and works closely with staff members throughout the GSD, serving as an information resource and key liaison for financial inquiries....

SUMMARY : Harvard University Graduate School of Design seeks an energetic, unflappable individual to take up the mantle of Public Programs Coordinator in the Department of Communications. The Communications Department handles public programming, publications (Harvard Design Press and Harvard Design Magazine), exhibitions, the GSD’s online presence, and public relations across the school. The Coordinator is a crucial member of the Public Programs team, which produces approximately 50 events per year.  Reporting to the Associate Director of Public Programs, the Public Programs Coordinator provides support in the planning, organization, and assessment of the GSD’s official public programs and acts as the primary on-site staff member for in-person events. Their key duties include event staffing; budget tracking; logistical coordination (incl. travel, catering, setups, audience and speaker inquiries); event-related outreach and social media communications; event webpage creation and...

Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”. Represents HUDS to students, faculty, staff and guests in a positive and professional manner. Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation. Performs other duties as assigned Kitchenperson/Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following HACCP...

Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”. Represents HUDS to students, faculty, staff and guests in a positive and professional manner. Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation. Performs other duties as assigned Kitchenperson/Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following HACCP...

Kitchenperson/Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following HACCP procedures Assists with food preparation duties Potwasher: Cleans and sanitizes potwashing/dish area, walls, floors and counters Fills, empties, operates and performs regular maintenance on pot washing machine or manually washes pots as required Monitors and records temperatures and sanitizer concentration in manual wash sink and machines to insure safe operation Returns all cleaned equipment and utensils to point of service Laundryperson: Launders, folds and distributes uniforms, towels, tablecloths and napkins Maintains clean and organized laundry area Operates washing machines and dryers according to instructions Keeps laundry equipment clean and in good order Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service...

Kitchenperson/Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following HACCP procedures Assists with food preparation duties Potwasher: Cleans and sanitizes potwashing/dish area, walls, floors and counters Fills, empties, operates and performs regular maintenance on pot washing machine or manually washes pots as required Monitors and records temperatures and sanitizer concentration in manual wash sink and machines to insure safe operation Returns all cleaned equipment and utensils to point of service Laundryperson: Launders, folds and distributes uniforms, towels, tablecloths and napkins Maintains clean and organized laundry area Operates washing machines and dryers according to instructions Keeps laundry equipment clean and in good order Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service...

Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”. Represents HUDS to students, faculty, staff and guests in a positive and professional manner. Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation. Performs other duties as assigned Kitchenperson/Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following HACCP...

The Operational Accounting & Systems Manager reports to the Associate Director of Accounting and is a key member of the CSFA management team. This role directs, coaches, and provides hands-on guidance to the accounting team responsible for operational real estate accounting. The Operational Accounting & Systems Manager ensures strong internal controls and full compliance with GAAP, University and Campus Services accounting policies and applicable laws and regulations. The role is also responsible for driving process improvement and efficiency through effective use of technology and automation. Success in this position requires strong leadership, independent judgment, critical analysis, clear communication, advanced technical accounting systems skills, and innovative problem solving. The Operational Accounting & Systems Manager successfully collaborates with a wide range of university partners, including (but not limited to) Harvard University Housing & Real Estate,...

The Associate Director, Payroll Operations and Shared Services reports to the Director of Tax, Payroll, and Policy and leads central payroll processing, payroll operations compliance, and consistent payroll service delivery across central and shared services environments. The role serves as the University’s senior payroll operations and compliance subject matter expert, supporting accurate, timely, controlled, and policy-compliant payroll across schools and units.  This position manages the central payroll processing and customer service teams and establishes the standards, controls, escalation paths, training, and performance measures needed to support consistent payroll service delivery across central and emerging shared services environments. As the shared services model evolves, the role is expected to assume expanded direct management and/or functional oversight responsibilities for payroll shared services.  The role partners with Human Resources, school and unit finance...

The Program Administrator (PA) is an essential part of this 12-person staff and 40+ student academically based clinical program at Harvard Law School. Visit our website to learn more about the Bureau’s work and mission. The PA performs a wide range of financial responsibilities and carries out administrative, supervisory, and support duties while upholding the Harvard Legal Aid Bureau’s tradition of student governance in the daily operations of the program. The position reports to the Administrative Director and serves as the faculty assistant to the Faculty Directors. As Program Administrator you will:   Manage specific financial functions including the faculty allowance funds for Bureau-related courses, the litigation funds and the Bureau’s IOLTA client-trust accounts; oversee monetary reimbursements to staff and students as well as the purchasing of office supplies; run regular financial reports to ensure accuracy and budgetary adherence and contribute to budget...

Harvard Law School’s Office of the Dean seeks an Administrative Coordinator to perform a wide range of administrative duties requiring discretion, attention to detail, and the ability to work effectively as part of a team in a high profile, fast-paced environment. As the Administrative Coordinator, you will:   Support the day-to-day operations of the Dean’s Office by serving as a primary point of contact for phone, email, and in-person inquiries. Help foster a welcoming and professional office environment.  Provide primary calendar and administrative support to one Dean’s Office principal and backup support to other Dean's Office principals, requiring coordination of competing scheduling priorities.   Coordinate financial transactions for the Dean’s Office, including Concur reimbursements, B2P vendor invoices, and PCard and corporate card reconciliations, using Harvard's financial systems.  Process incoming and outgoing mail and other routine office correspondence....

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants.  Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary.  Assists...

Provides responsive customer support in all phases of building maintenance and operations. Under the direction of licensed mechanic or supervisor, inspects and tests heating, ventilating, and air conditioning equipment as well as other primary building systems to ensure proper functioning. Reports noted deficiencies to supervisor or foreman to initiate corrective actions as needed. Assists licensed tradespersons in the installation, repair and operation of all types of building equipment. Collects detailed equipment data needed to establish and update preventive maintenance records and work performance logs. Identifies and labels equipment in accordance with preventive maintenance plans. Performs scheduled preventive maintenance routines on primary building equipment, including: lubricating components, changing filters, repacking small valves, replacing lamps, adjusting and replacing belts, cleaning or replacing sedimentation traps and strainers. Cleans work area(s) shops...

Performs all aspects of landscape maintenance and arboriculture including, but not limited to tree climbing, proper tree pruning techniques, operating bucket truck equipment, organic and conventional care and maintenance of turf, trees, shrubs, and annuals throughout the University. Job-Specific Responsibilities: Interpret soil analysis; develops amendment strategies; modifies organic landscape maintenance programs to achieve desired results.  Performs all aspects of composting operation, including material sourcing, transportation, integration, gestation oversight (agitation and aeration), and liquidation of nutrient sources for use in spray applications.  Performs ongoing maintenance of landscape systems, including aeration, fertilization, renovation (seeding and sodding) of turf; pruning, removal, cabling, and treatment applications (organic and/or conventional fertilizers, insecticides, fungicides) for trees and shrubs; and routine maintenance of irrigation systems....

Reporting to the Director for Residential Dining Operations, the Senior General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go.  This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests.    Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management of the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go; in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance...

Harvard Law School’s Faculty Support Services Department (FSS) is dedicated to providing approximately 200 faculty members and instructors with the high-quality assistance they need to successfully teach, conduct research, and advance scholarship. While each assistant works directly with members of the faculty—often acting as a liaison between students, other instructors, and various Law School and University administrative departments—our department comprises a collaborative and supportive team of assistants who are committed to collecting and sharing the most effective methods of administrative support.   Faculty Support Services seeks an Executive Assistant (EA) who can fulfill this dual role as an independent problem-solver and enthusiastic team member. As the Executive Assistant you will:   Perform a wide range of administrative duties for a highly active faculty member, supporting their teaching, travel, research and external activities.  Serve as a key contact for a...

The Office of Physical Resources & Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus The Building Services Coordinator for the Harvard College Observatory (HCO) Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services of the HCO. Job-Specific Responsibilities: Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard College Observatory. Responsible for coordinating daily maintenance & day-to-day work/work order management system. Coordinates and directs trades and service providers for the day-to-day building system repairs and customer requests. Assists with the coordination and execution of a range of maintenance and...