64 customer service jobs found in Cambridge, MA

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...

The Associate Director, Payroll Operations and Shared Services reports to the Director of Tax, Payroll, and Policy and leads central payroll processing, payroll operations compliance, and consistent payroll service delivery across central and shared services environments. The role serves as the University’s senior payroll operations and compliance subject matter expert, supporting accurate, timely, controlled, and policy-compliant payroll across schools and units.  This position manages the central payroll processing and customer service teams and establishes the standards, controls, escalation paths, training, and performance measures needed to support consistent payroll service delivery across central and emerging shared services environments. As the shared services model evolves, the role is expected to assume expanded direct management and/or functional oversight responsibilities for payroll shared services.  The role partners with Human Resources, school and unit finance...

Job Summary: Independently perform a variety of financial aid activities including reviewing and evaluating financial information submitted by applicants to determine aid award in accordance with established federal and university standards and guidelines.   Job-Specific Responsibilities: Financial Aid Responsibilities:  Serve as a member of the College Financial Aid and Admissions Committees, with primary responsibility for counseling students (typically, about 450) and their families regarding financial aid issues. Evaluate financial aid applications for both returning and newly admitted students, using federal and institutional guidelines and methodologies. Provide a high level of customer service to students and families as part of the Officer of the Day team, answering general phone and email correspondence at least once per week. Participate in the Financial Aid Committee, which responds to request for reconsiderations of aid awards; serve as assigned...

A world class University sets the table for living and learning engagement by providing a hospitality experience that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. Harvard University Dining Services (HUDS) advances the mission of Harvard University through its multiple food and beverage venues on campus. The Residential Dining program, central to Harvard’s House Life and the hub for community building, literally sets the table for the kinds of connections that uniquely happen over a shared meal. Undergraduate dining halls serve as a student’s home kitchen, where they experience personalized hospitality and familiarity to support their individual needs. HUDS’ Residential Dining program seeks a Unit Manager who enjoys creating a welcoming dining environment that celebrates diverse, delicious, nutritious, and sustainable food. Beyond simple foodservice, HUDS undergraduate dining...

Campus Services and our Facilities Maintenance Operations (FMO) Unit offer building & landscape maintenance, and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities:   As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food...

Responsible for directing the daily operations and building facilities of Parking Services across the Cambridge and Allston campuses. This position oversees both the customer-facing parking operation and the physical condition and functionality of lots and garages. Responsible for overseeing the daily parking front line operations staff that provide customer service, and enforcement in parking facilities and lots. The Associate Director supervises the Operations Managers of Parking, the Facilities Assistant, and parking monitors, the Parking Systems Specialist and works closely with the Managing Director of Transportation, Associate Director of Parking and CommuterChoice and the Campus Service Center, HUIT,  Facilities Maintenance Operations (FMO), Engineering & Utilities (E&U), Environmental Health & Safety (EH&S), and other internal and external partners to ensure a safe, efficient, and customer-focused operation.   Job-Specific Responsibilities:  Operational...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance, and drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift...

Professor Marshall Ganz is a Senior Lecturer in Public Policy at the Harvard Kennedy School and Faculty Director of the Practicing Democracy Project (PDP) at the Center for Public Leadership. His teaching and research focus on leadership, narrative, organizing, and civic engagement, with an emphasis on how people build collective power to create change. The Practicing Democracy Project supports practitioners and students to develop the skills, relationships, and capacities needed for democratic renewal. It focuses on equipping individuals and organizations to engage in the work of organizing, building power, and fostering democratic practices. Through teaching, research, and practitioner partnerships, PDP explores how democracy is not only a system of governance, but lived, daily practice. Professor Ganz teaches three courses: Organizing: People, Power, Change ; Public Narrative ; and Being Human . His courses, which are taught both in person and online, draw hundreds of...

Job Summary: Reports to the Director of Construction and Capital Programs and works closely with Faculty Affairs and other key departments to develop and implement the annual faculty space plan. Job-Specific Responsibilities: Space Planning and Allocation Develop and recommend space plans for all academic and administrative needs to best position the School to advance the mission for each academic year. Partner with Faculty Affairs to gather faculty office and research space needs and develop a comprehensive annual space allocation plan.  Prepare and recommend the annual faculty space plan to the Chief of Operations for review and approval in coordination with the Academic Dean.  Support faculty recruitment by presenting available office and research space options and facilitating alignment on space plans consistent with campus standards.  Manage the allocation and effective use of office and research space for faculty, including oversight of shared faculty space...

Position Summary: Reporting to the Assistant Director of Student Programs & Chaplaincy, the Administrative Coordinator provides administrative and logistical support for the department. This role performs a wide range of complex administrative, financial, and event-support duties. The coordinator acts as the primary financial systems user for the department, supports the Executive Director’s schedule/courses, and manages the administrative lifecycle of Harvard Chaplaincy requirements and student grants.  Principal Duties and Responsibilities: Financial Operations & Systems: Serves as the department's primary power-user for Harvard financial systems. Processes all Concur reimbursements, manages B2P vendor invoices, and holds/reconciles the departmental Corporate Card. Executive, Academic & Fellowship Administration: Provides comprehensive logistical support for the Executive Director's academic courses and the RSEL Fellowship. Maintains all...

Starting Rate: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time. Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.  Account Representative Duties: Opens deposit...

Job Summary: This full-time non-exempt position reports to the Associate Director, Reunions and Classes. The position works in close partnership with the Alumni Affairs and Development Events team, as well as with alumni, students, faculty, senior administration, and administrative personnel in a fast-paced, high-volume, deadline-driven environment. The Coordinator supports reunion and class engagement activities for alumni ranging from undergraduates to the eldest alumni.  Job-Specific Responsibilities: Provides administrative support for College class communications, events, and volunteer meetings. Creates and deploys broadcast communications and web content, in partnership with alumni volunteers and staff.  Collects and maintains data related to alumni and student communication, participation, and volunteerism. Manages the day-to-day operations of the Association of Harvard College Class Secretaries and Treasurers (AHCCS&T), including the annual meeting,...

Reporting to the Director of Research Finance, this full-time position in the Office for Sponsored Programs (OSP) is responsible for the cash management and post-award operations within Research Finance.  Cash responsibilities include drawdowns and reporting for Federal letters of credit, processing sponsored payments, and accounts receivable collections.  The team operates in a high-speed, high-volume environment, and is responsible for ensuring data integrity in the sponsored system of record, including, but not limited to, the review of all sponsored agreements, scheduling deliverables, and processing monthly deliverables.    This role, in collaboration with the other Research Finance Managers and the Director, is responsible for maintaining and developing processes, procedures, and internal controls to ensure compliance with sponsor financial requirements and Harvard policy. The Manager must have the ability to multitask and prioritize critical tasks easily, the ability to...

Reporting to the Ticket Services Manager, the Assistant Ticket Service Manager is a key member of the Ticket Services team and a primary point of contact for patrons. This role supports high-quality customer service through ticketing operations, data maintenance, staff support, and night-of performance management. Job-Specific Responsibilities: Ticketing /Tessitura Management (40%) With guidance from the Ticket Services Manager, the Assistant Ticket Services Manager will: Ensure the timely processing of all ticketing transactions and maintenance of accurate constituent data in Tessitura. Seek clarity from management when information is incomplete or conflicting, and communicate updates to staff. Create and maintain promotional codes and other maintenance tasks in Tessitura following parameters set by Ticket Services Manager and Marketing.  Administer the theater’s ticket donation program: respond to inquiries, determine eligibility under established guidelines, issue...

Job Summary: Execute a range of scientific research activities in a core facility including planning and conducting experiments, recording, and analyzing data, and provide training to researchers. Job-Specific Responsibilities: Executes a range of activities in a core facility with a primary focus on flow cytometry: Independently performs instrument start-up, maintenance, and QC. Independently executes flow cytometry and cell sorting experiments according to researchers’ specifications in a fee-for-service core facility. Interacts daily with users of the core facility. Supports researchers by helping them to troubleshoot instrument issues. Performs lab inventory and stocking. Partners with Research Computing and Informatics team members to help coordinate project submissions, resource reservations, software access, data analysis, and data storage.   Working Conditions:   May be exposed to bloodborne pathogens, primary tissue, cell lines or infectious...

The Global Food Systems Program is seeking an organized and proactive administrative professional to support a growing program dedicated to one overarching question: How can we feed the world well? The program brings together faculty from across campus as well as policy makers, business leaders, and practitioners working in the food system with a common goal of securing a stable, affordable supply of healthy food while reducing the environmental footprint of how food is produced, processed, and distributed. As the program's administrative coordinator, you will be central to keeping it running smoothly—coordinating events and convenings, and serving as a key point of contact for faculty, fellows, students, and partners around the world as we develop new initiatives. What you’ll do: Manage course delivery: get copyright clearances for course readings and post them on Canvas (online course website), track student work, liaise with guests, coordinate audiovisual support,...

Job Summary: Reporting to the Executive Dean, the Associate Dean for Finance and Chief Financial Officer (CFO) is a key member of the Radcliffe Institute’s senior leadership team. The CFO provides vision and direction for the Institute’s overall financial strategy, safeguards its long-term financial sustainability, and advances efficient, effective financial operations in support of Radcliffe’s mission and strategic goals. The Associate Dean for Finance/CFO serves as a principal advisor on strategic planning, long-range financial planning, fundraising, and risk management, and represents the Institute on University-wide committees and working groups. The CFO is accountable for delivering high-quality financial services; producing accurate, timely financial reporting; and ensuring compliance with University policies, internal controls, and applicable laws and regulations, while upholding the highest standards of accuracy, responsiveness, efficiency, and professionalism. As a...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment. Job-Specific Responsibilities: As part of the Facilities...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food...

Job Summary: Education Support Services (ESS) in Harvard University Information Technology (HUIT), provides audiovisual and instructional support, training, and consulting services to faculty, staff, and students. The team supports the school’s mission by delivering audiovisual technology offerings that enhance and creatively advance the teaching and learning environment. ESS is comprised of three service groups: Teaching & Learning Support, Integrated Audiovisual Services, and Event & Media Production. This role will be a part of the Teaching & Learning Support team. The Multimedia Technician provides multimedia AV support for Harvard courses and events offered by the Faculty of Arts & Sciences. Includes videography, setup and breakdown of equipment, AV troubleshooting, including emergency response, system testing, and event support. Work will be assigned by field support service managers based on available shifts. Training on equipment, workflow, and spaces...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.    Position Summary:  The Locksmith is responsible for performing a full range of locksmith services, including installation, maintenance, repair, and modification of mechanical and electronic locking systems. This role also involves the design and management of complex master key systems and ensuring compliance with safety and accessibility standards. Job-Specific Responsibilities: Install, repair, maintain, and troubleshoot Mechanical and electronic locking systems  Cylindrical and mortise locksets  Emergency exit devices and...