28 customer service coordinator jobs found in Cambridge, MA

The American Repertory Theater at Harvard University seeks a highly detail-oriented coordinator to join the A.R.T. development team. The Senior Development Coordinator supports the A.R.T.’s development department including front-line fundraisers and other primary department functions such as board management, campaign prospect research and support, membership events, maintaining governance documentation and other development materials, activities in support of the annual fund and capital campaign submission, and special projects as needed. This position is responsible for assisting the Chief Development Officer (CDO) with day-to-day operations, as well as providing support for the development team. Reporting to the CDO, the Senior Development Coordinator should have a broad range of fundraising and development experience in non-profits working with a volunteer board and donors. The A.R.T. is in the midst of a $250M+ capital campaign for a new building that will open to the public...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...

Responsible for directing the daily operations and building facilities of Parking Services across the Cambridge and Allston campuses. This position oversees both the customer-facing parking operation and the physical condition and functionality of lots and garages. Responsible for overseeing the daily parking front line operations staff that provide customer service, and enforcement in parking facilities and lots. The Associate Director supervises the Operations Managers of Parking, the Facilities Assistant, and parking monitors, the Parking Systems Specialist and works closely with the Managing Director of Transportation, Associate Director of Parking and CommuterChoice and the Campus Service Center, HUIT,  Facilities Maintenance Operations (FMO), Engineering & Utilities (E&U), Environmental Health & Safety (EH&S), and other internal and external partners to ensure a safe, efficient, and customer-focused operation.   Job-Specific Responsibilities:  Operational...

Professor Marshall Ganz is a Senior Lecturer in Public Policy at the Harvard Kennedy School and Faculty Director of the Practicing Democracy Project (PDP) at the Center for Public Leadership. His teaching and research focus on leadership, narrative, organizing, and civic engagement, with an emphasis on how people build collective power to create change. The Practicing Democracy Project supports practitioners and students to develop the skills, relationships, and capacities needed for democratic renewal. It focuses on equipping individuals and organizations to engage in the work of organizing, building power, and fostering democratic practices. Through teaching, research, and practitioner partnerships, PDP explores how democracy is not only a system of governance, but lived, daily practice. Professor Ganz teaches three courses: Organizing: People, Power, Change ; Public Narrative ; and Being Human . His courses, which are taught both in person and online, draw hundreds of...

Position Summary: Reporting to the Assistant Director of Student Programs & Chaplaincy, the Administrative Coordinator provides administrative and logistical support for the department. This role performs a wide range of complex administrative, financial, and event-support duties. The coordinator acts as the primary financial systems user for the department, supports the Executive Director’s schedule/courses, and manages the administrative lifecycle of Harvard Chaplaincy requirements and student grants.  Principal Duties and Responsibilities: Financial Operations & Systems: Serves as the department's primary power-user for Harvard financial systems. Processes all Concur reimbursements, manages B2P vendor invoices, and holds/reconciles the departmental Corporate Card. Executive, Academic & Fellowship Administration: Provides comprehensive logistical support for the Executive Director's academic courses and the RSEL Fellowship. Maintains all...

Job Summary: This full-time non-exempt position reports to the Associate Director, Reunions and Classes. The position works in close partnership with the Alumni Affairs and Development Events team, as well as with alumni, students, faculty, senior administration, and administrative personnel in a fast-paced, high-volume, deadline-driven environment. The Coordinator supports reunion and class engagement activities for alumni ranging from undergraduates to the eldest alumni.  Job-Specific Responsibilities: Provides administrative support for College class communications, events, and volunteer meetings. Creates and deploys broadcast communications and web content, in partnership with alumni volunteers and staff.  Collects and maintains data related to alumni and student communication, participation, and volunteerism. Manages the day-to-day operations of the Association of Harvard College Class Secretaries and Treasurers (AHCCS&T), including the annual meeting,...

The Global Food Systems Program is seeking an organized and proactive administrative professional to support a growing program dedicated to one overarching question: How can we feed the world well? The program brings together faculty from across campus as well as policy makers, business leaders, and practitioners working in the food system with a common goal of securing a stable, affordable supply of healthy food while reducing the environmental footprint of how food is produced, processed, and distributed. As the program's administrative coordinator, you will be central to keeping it running smoothly—coordinating events and convenings, and serving as a key point of contact for faculty, fellows, students, and partners around the world as we develop new initiatives. What you’ll do: Manage course delivery: get copyright clearances for course readings and post them on Canvas (online course website), track student work, liaise with guests, coordinate audiovisual support,...

The Office of Physical Resources & Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus The Building Services Coordinator for the Harvard College Observatory (HCO) Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services of the HCO. Job-Specific Responsibilities: Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard College Observatory. Responsible for coordinating daily maintenance & day-to-day work/work order management system. Coordinates and directs trades and service providers for the day-to-day building system repairs and customer requests. Assists with the coordination and execution of a range of maintenance and...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...

Duties and Responsibilities 1. Program Leadership and Regulatory Role: Lead the Radiation Safety Services (RSS) program across all Harvard campuses and affiliated institutions.  Serve as the Radiation Safety Officer (RSO) on Harvard’s Broad Scope Radioactive Material License.  Oversee program assessment and continuous improvement, operational and strategic planning, and the identification and mitigation of radiation hazards.  Coordinate RSS service delivery with key contacts in FAS, HMS, HSDM, SPH, SEAS, other laboratory‑based departments, and affiliated institutions. 2. Radiation Risk Management and Compliance: Develop and maintain tools, systems, and processes to help laboratory clients assess and manage radiation risks.  Ensure the RSS team systematically recognizes hazards and compliance obligations, and applies layered controls (engineering and administrative) to achieve compliance and risk reduction.  Support University risk‑related initiatives, fact‑finding, and...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance, and drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift...

Job Summary: Reports to the Director of Construction and Capital Programs and works closely with Faculty Affairs and other key departments to develop and implement the annual faculty space plan. Job-Specific Responsibilities: Space Planning and Allocation Develop and recommend space plans for all academic and administrative needs to best position the School to advance the mission for each academic year. Partner with Faculty Affairs to gather faculty office and research space needs and develop a comprehensive annual space allocation plan.  Prepare and recommend the annual faculty space plan to the Chief of Operations for review and approval in coordination with the Academic Dean.  Support faculty recruitment by presenting available office and research space options and facilitating alignment on space plans consistent with campus standards.  Manage the allocation and effective use of office and research space for faculty, including oversight of shared faculty space...

Reporting to the Director of Research Finance, this full-time position in the Office for Sponsored Programs (OSP) is responsible for the cash management and post-award operations within Research Finance.  Cash responsibilities include drawdowns and reporting for Federal letters of credit, processing sponsored payments, and accounts receivable collections.  The team operates in a high-speed, high-volume environment, and is responsible for ensuring data integrity in the sponsored system of record, including, but not limited to, the review of all sponsored agreements, scheduling deliverables, and processing monthly deliverables.    This role, in collaboration with the other Research Finance Managers and the Director, is responsible for maintaining and developing processes, procedures, and internal controls to ensure compliance with sponsor financial requirements and Harvard policy. The Manager must have the ability to multitask and prioritize critical tasks easily, the ability to...

Reporting to the Ticket Services Manager, the Assistant Ticket Service Manager is a key member of the Ticket Services team and a primary point of contact for patrons. This role supports high-quality customer service through ticketing operations, data maintenance, staff support, and night-of performance management. Job-Specific Responsibilities: Ticketing /Tessitura Management (40%) With guidance from the Ticket Services Manager, the Assistant Ticket Services Manager will: Ensure the timely processing of all ticketing transactions and maintenance of accurate constituent data in Tessitura. Seek clarity from management when information is incomplete or conflicting, and communicate updates to staff. Create and maintain promotional codes and other maintenance tasks in Tessitura following parameters set by Ticket Services Manager and Marketing.  Administer the theater’s ticket donation program: respond to inquiries, determine eligibility under established guidelines, issue...

Job Summary: Execute a range of scientific research activities in a core facility including planning and conducting experiments, recording, and analyzing data, and provide training to researchers. Job-Specific Responsibilities: Executes a range of activities in a core facility with a primary focus on flow cytometry: Independently performs instrument start-up, maintenance, and QC. Independently executes flow cytometry and cell sorting experiments according to researchers’ specifications in a fee-for-service core facility. Interacts daily with users of the core facility. Supports researchers by helping them to troubleshoot instrument issues. Performs lab inventory and stocking. Partners with Research Computing and Informatics team members to help coordinate project submissions, resource reservations, software access, data analysis, and data storage.   Working Conditions:   May be exposed to bloodborne pathogens, primary tissue, cell lines or infectious...

Job Summary: Reporting to the Executive Dean, the Associate Dean for Finance and Chief Financial Officer (CFO) is a key member of the Radcliffe Institute’s senior leadership team. The CFO provides vision and direction for the Institute’s overall financial strategy, safeguards its long-term financial sustainability, and advances efficient, effective financial operations in support of Radcliffe’s mission and strategic goals. The Associate Dean for Finance/CFO serves as a principal advisor on strategic planning, long-range financial planning, fundraising, and risk management, and represents the Institute on University-wide committees and working groups. The CFO is accountable for delivering high-quality financial services; producing accurate, timely financial reporting; and ensuring compliance with University policies, internal controls, and applicable laws and regulations, while upholding the highest standards of accuracy, responsiveness, efficiency, and professionalism. As a...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment. Job-Specific Responsibilities: As part of the Facilities...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals...

Job Summary: Education Support Services (ESS) in Harvard University Information Technology (HUIT), provides audiovisual and instructional support, training, and consulting services to faculty, staff, and students. The team supports the school’s mission by delivering audiovisual technology offerings that enhance and creatively advance the teaching and learning environment. ESS is comprised of three service groups: Teaching & Learning Support, Integrated Audiovisual Services, and Event & Media Production. This role will be a part of the Teaching & Learning Support team. The Multimedia Technician provides multimedia AV support for Harvard courses and events offered by the Faculty of Arts & Sciences. Includes videography, setup and breakdown of equipment, AV troubleshooting, including emergency response, system testing, and event support. Work will be assigned by field support service managers based on available shifts. Training on equipment, workflow, and spaces...

Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.  The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University. Job-Specific Responsibilities: Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures,...

Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.  The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University.  Job-Specific Responsibilities: Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures,...

Job Summary: The Electronics Shop Manager provides advanced technical expertise in support of the research and teaching mission of the SEAS/Physics Electronics Shop shared by the Harvard School of Engineering and Applied Sciences (SEAS) and the Department of Physics within the Faculty of Arts and Sciences (FAS). This position serves as a key partner to faculty, researchers, postdoctoral fellows, and students engaged in experimental research requiring custom electronic instrumentation, rapid prototyping, system integration, and specialized technical problem-solving. The role is primarily technical and researcher-facing, with responsibility for consulting on, designing, fabricating, testing, troubleshooting, and refining custom electronic systems and instrumentation for a wide range of research applications. The Electronics Shop Manager also provides operational oversight for shop resources, including equipment, workflows, safety practices, inventory, budget support, and...

A world class University sets the table for living and learning engagement by providing a hospitality experience that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. With a holistic view of welcoming and service, the Director of Residential Dining will shape and guide the Harvard University Dining Services residential dining team in delivering an inclusive, delicious, warm, and friendly experience for students and community members. This individual will be a strategic leader, with excellent interpersonal and communication skills, creating a bridge between daily operational activities and longer-range strategic plans. Harvard University Dining Services’ (HUDS) Residential Dining program, central to Harvard’s House Life and the hub for community building, literally sets the table for the kinds of connections that uniquely happen over a shared meal. Undergraduate dining halls serve...

Reporting to the Director for Residential Dining Operations, the Senior General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go.  This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests.    Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management of the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go; in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance...