52 now customer experience coordinator jobs found in Cambridge, MA

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance...

Job Summary: Reporting to the Manager of Administration (MoA) with mainly independent responsibilities, the Graduate Program Coordinator serves as the primary administrative point of contact for all graduate students and supports academic and/or student programs for the administrative grouping. The Graduate Program Coordinator will be the direct liaison to the Registrar’s Office, Graduate School of Arts & Sciences, and related Harvard Offices to support the graduate students and help resolve student issues. Additionally, this position may also address, plan and apply for funds to help support events and programs for the professional development of students, and necessary Harvard/Department community-building enriching the program. Job-Specific Responsibilities: Serves as the primary administrative point of contact for graduate students in a department or administrative grouping. May perform some or all of the below duties: Tracks graduate student progress...

Job Summary: Are you drawn to the community and energy of being on a college campus? Can you see yourself supporting distinguished academics? If so, consider joining our team as a Faculty Assistant/Project Coordinator at Harvard Kennedy School. Faculty Assistants/Program Coordinators work closely with faculty to make valued contributions in support of Harvard Kennedy School’s mission to educate leaders who make a difference in the world. Job-Specific Responsibilities: What you’ll do:  Manage course delivery: get copyright clearances for course readings and post them on Canvas (online course website), track student work, liaise with guests, coordinate audiovisual support, organize in-class activities, and manage office hours for faculty including overseeing the teaching team (of teaching fellows and course assistants) Serve as principal source of information on established unit/project/program policies and advises faculty, students or staff Manage and schedule...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence , reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration. Updates Canvas course materials when TFs are not available....

The Development Coordinator, PMG (Principal and Major Gifts) works in partnership with and provides administrative support to two Principal Major Gift fundraisers who are charged with raising funds and planning and executing prospect strategy, cultivation, stewardship, and solicitation for Harvard Kennedy School (HKS).   Working independently and as part of a team in a dynamic, fast-paced environment, the Development Coordinator is responsible for day-to-day administrative support, such as updating prospect activity and tracking progress, calendaring, making travel arrangements, drafting and proofreading prospect briefings and materials, report generation, database maintenance, and assisting with projects related to assigned HKS research centers and regional-based fundraising portfolios.   The Development Coordinator may also coordinate selected department-wide resources, workflows and strategies, in addition to providing customer service to Alumni Relations and Resource...

Job Summary: Independently support the IT infrastructure environment and/or facilities. Role may focus on maintenance, support and documentation/troubleshooting. Typically work as part of a team to implement IT solutions to business problems. Participate in projects. Job-Specific Responsibilities: The IT Operations Engineer is responsible for providing advanced technical support, systems administration, network administration, and infrastructure support for the Credit Union’s headquarters, branches, remote users, and technology environments. This position reports to the Senior IT Operations Manager and works closely with the IT team, business units, vendors, and management to maintain secure, reliable, and efficient technology services. The IT Operations Engineer supports end-user computing, Microsoft Windows environments, Active Directory, Microsoft 365, network connectivity, firewalls, switches, wireless networks, servers, cloud-based applications, and...

Reporting to the Director for Residential Dining Operations, the General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go.  This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests.   Provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce in the successful execution of a multi-unit food operation..  Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University. Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management the Freshman...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 23, 2026.** Job-Specific Responsibilities: The Associate Director of Financial Planning & Analysis (FP&A) serves as a strategic finance leader for Harvard College Library, providing leadership in financial planning, budgeting, forecasting, multi-year financial planning, capital planning, fund management, and decision support across a diverse portfolio of operating, endowment, and restricted funds. Reporting to the Senior Director of Financial Planning & Analysis, the Associate Director leads the Harvard College Library financial portfolio and supervises members of the FP&A team. The Associate Director partners closely with library leadership, budget managers, Accounting, VPDR, FAS Finance, and other University stakeholders to provide strategic financial guidance, strengthen financial stewardship, develop staff,...

This position supports new and existing partner organizations. As a public face of the Credit Union, this position ensures consistent image standards of the Harvard FCU brand in all external representations. Duties include coordination of a variety of activities to enhance the visibility and reputation of the Credit Union in the community of Harvard FCU affiliates. Leads volunteer coordination and employee giving. Expected to visit Harvard FCU locations and affiliated organizations in the Cambridge and Boston areas, as business needs warrant. Attendance at events is expected, including some held on evenings and weekends. Job-Specific Responsibilities: Maintain regular contact with sponsorship organizations. Make frequent site visits to sponsorship organizations, including coordinating Harvard FCU presence at benefit fairs, employee and student orientations. Lead planning and coordination of volunteer initiatives and employee giving throughout the year. Collaborate with...

Job Summary: Under the general direction of the Director of Building Planning and Operations, the Assistant Director oversees daily physical plant operations, routine facility maintenance, campus space operations, and vendor/contractor activities across the campus portfolio. Leveraging a strong technical background in Mechanical, Electrical, Plumbing, and HVAC systems, this role prioritizes daily facility performance, operational continuity, regulatory compliance, and infrastructure health in a complex, occupied institutional environment. Additionally, the Assistant Director manages assigned capital, expense, and non-capital space and campus improvement projects, ensuring that construction, move management, and maintenance activities are seamlessly integrated into daily facility operations with minimal disruption to the campus community. This position directly supervises operational staff and serves as a key leader in emergency response and building continuity.  Job-Specific...

Job Summary: The Department of Stem Cell and Regenerative Biology is seeking an experienced, highly professional, collaborative and proactive Faculty Assistant to provide efficient and effective administrative and programmatic support of varying complexity for the department faculty chair and ancillary support for four to five additional faculty members for Harvard-related business. The Faculty Assistant will perform a wide range of advanced, diversified, and confidential administrative duties that are complex in nature and where sound judgment, independent action and a high degree of initiative are required in resolving issues and making recommendations. The Faculty Assistant will determine methods and procedures on new assignments and projects, and will perform administrative duties in areas such as communications with strategic internal and external partners, coordinate high profile meetings, travels and events, initiate and execute specialized projects, as well as provide...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 16, 2026.** Job Summary: Reporting to the Chief of Administrative Operations (CAO) for Harvard Library, and working closely with the Senior Director of Financial Planning and Analysis, Controller, Senior Director of Human Resources, Director of Building Operations, and Senior Director of Administrative Operations, this role will provide overall business operations leadership and direct management for financial administration, facilities, human resources, and other areas vital for the operational and strategic success of Harvard Library (CADM and FAS). This role will lead and execute key Harvard Library wide initiatives and projects for the Chief of Administrative Operations and manage complex business operations.  The initial focus is the archives and special collections portfolio reporting to the Associate University Librarian (AUL)...

The Harvard & the Legacy of Slavery Initiative (H&LS) is dedicated to addressing systemic inequities by developing and advancing visible, lasting, and effective actions grounded in Harvard’s educational mission and guided by the findings and recommendations of the Presidential Committee on Harvard & the Legacy of Slavery. Sara Bleich, Vice Provost for Special Projects, leads the implementation of the recommendations from the report of the Presidential Committee on Harvard & the Legacy of Slavery. Reporting to the Director of Administration (“DA”), the Program Coordinator (“Coordinator”) plays a central role in the day-to-day coordination and successful delivery of H&LS programs. The Coordinator provides highly organized administrative, operational, financial, and participant-facing support across the full program lifecycle, from planning and launch through implementation, evaluation, and closeout. The Coordinator works collaboratively as part of a dedicated...

Reporting to the Associate Dean for Academic Programs, the Coordinator for Academic Programs provides high-level administrative, programmatic, and project coordination support for the Academic Programs Office. The position manages complex and confidential administrative responsibilities while coordinating academic initiatives and cross-functional projects that advance Radcliffe’s mission and strategic priorities. Working in an environment with multiple and competing priorities, the Coordinator anticipates needs, organizes information, monitors deadlines, supports decision-making, and facilitates communication among faculty, students, staff, Institute offices, and University partners. The position requires strong judgment, organization, attention to detail, discretion, and the ability to move projects forward collaboratively. Job-Specific Responsibilities: Administrative Support — Approximately 50% Provides comprehensive administrative support to the Associate Dean for...

Facilities Maintenance Operations (FMO), a division within Campus Services (CS), provides a broad portfolio of labor-based services, including primary building maintenance, landscape, fire safety, custodial, recycling and waste, and event support services to a large portion of the University, as well as engineering and technical services. All services are provided in strict accordance with regulatory requirements and customer-determined standards, with cost recovery through a fee-for-service model. Working closely with FMO leadership and staff, this position provides analytical, business modeling, business process, and project management support to the FMO organization across all operating departments. By developing a strong understanding of FMO business areas and operational workflows, this role translates operational data into meaningful insights and opportunities for process and service improvement The Facilities Maintenance and Operations Planner/Scheduler is responsible for...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs for faculty members Prepare correspondence , reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration Updates Canvas course materials when TFs are not available...

Job Summary: The Researcher Affairs Specialist administers a portfolio of researcher appointments and serves as a primary resource for faculty, principal investigators, departments, research centers, and researchers throughout the Faculty of Arts and Sciences (FAS). The position is responsible for managing researcher appointments throughout the employee lifecycle, including hiring, onboarding, appointment changes, visa coordination, payroll-related transactions, compliance monitoring, and issue resolution.  Working in partnership with University administrative offices, the Researcher Affairs Specialist ensures researcher personnel actions are processed accurately, efficiently, and in compliance with University policies, collective bargaining agreements, immigration regulations, and applicable federal and state employment laws. The position requires exceptional organizational skills, sound judgment, attention to detail, and a strong customer service orientation while supporting...

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the administrative grouping of Classics and Linguistics, and may assist or lead departmental projects and initiatives under the guidance of the Manager of Administration (MoA). The AC also provides administrative and project support to the Chairs. Strong in-person presence required. The Administrative Coordinator supports the Department Chairs and MoA in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs, or conferences. Under the guidance of the MoA, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and...

The A.R.T. is poised to undertake a transformative opportunity to serve its mission to expand the boundaries of theater   with its move to the new state-of-the-art Goel Center for Performance and Creativity.  Private event rentals will play a key role in the ecosystem of the new building, allowing the A.R.T. to engage various communities and stakeholders and to generate income to support their season programming.  Reporting to the Managing Director and serving on the senior leadership team, the Director of Event Sales and Rentals will be responsible for developing a strategic earned income model around event rentals and hospitality. This role will play a direct hand in planning and executing the events working in tandem with the programmatic use of the building and working closely with the artistic, development, production, and marketing teams to leverage the available occupancy of the American Repertory Theater’s (A.R.T.) new home in Allston. The Director of Event Sales and...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration Updates Canvas course materials when TFs are not available...

This is a half-time, 17.5 hours per week, fully benefits eligible position. Reporting to the marketing manager at Harvard Radcliffe Institute (HRI), the marketing coordinator is critical in reaching local, regional, national, and international audiences for all public conferences, exhibitions, lectures, and fellowship talks hosted by HRI. The marketing coordinator will develop and implement event marketing strategies, including producing a range of marketing materials for use on multiple platforms, maintaining contacts and program evaluation databases, coordinating all event outreach efforts, and working with individuals across HRI and Harvard University to support successful events. The ideal candidate will be a highly organized multitasker, relationship builder and facilitator, and thrive in a deadline-driven environment. They will have experience taking direction around goals and working both collaboratively and independently to achieve desired outcomes, incorporating...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect management, including data gathering, input and maintenance; drafting prospect outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift officers to write high quality...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...