7 customer experience coor jobs found in Plano, TX

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make As a Product Management Lead within the Single-Family Collateral Risk organization, you will play a pivotal role in shaping strategic product decisions that drive business value, manage risk, and support the future of housing finance. We are seeking a thoughtful and intellectually curious leader who thrives in complex environments and brings a strong ability to analyze challenges, question assumptions, and navigate ambiguity. In this role, you will partner across business, technology, operations, risk, and leadership teams to define product strategies, evaluate competing priorities, and deliver solutions that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Multifamily Risk team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE Provide guidance and subject matter expertise on portfolio management activities that support strategic business objectives. Lead analysis of portfolio performance, trends, and operational metrics and communicate insights to key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a Manager for Fannie Mae’s Single Family Integrated Loan Solutions team. Y ou will manage p roduct delivery and operations by being r esponsible for the successful delivery and support of the Collateral Product s portfolio.    As a valued leader on our team , you will oversee delivery execution, release readiness, operational governance, production support, and cross-functional coordination . You w ill be a key driver in helping the organization adopt and AI-enabled ways of working including prototyping and spec-drive n development. You will also be...

Job Description: Essential Job Functions: Follows procedures to process new business application transactions Corresponds with agents, internal wholesalers and other departments regarding pending cases Responsible for the accurate handling and timely execution of New Business Applications Must provide an elite customer services experience Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/ guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Performs other related duties as assigned or required Mandatory requirements: High school diploma Minimum 2 years of customer service experience in the insurance and annuities fields Working experience of insurance products, applicable policies, procedures, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE The Multifamily Senior Asset Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Advise team on how to best support a portfolio's...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to team members, and lead efforts on, anticipating, identifying, responding to, and recovering from short- and long-term disruptions to business processes and critical technology assets. In this role, you will guide the team's understanding of how the business and technology recognize existing and future risks, and capture strategies to mitigate impacts to Fannie Mae, as well as integrate risk management disciplines, with a strategic focus on risk identification, documentation of recovery plans, and testing of documented recovery and/or mitigation strategies. THE IMPACT YOU...

Job Description: Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills....