8 customer service jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct a function and team responsible for designing, developing, testing, or maintaining hardware, technology, or processes, and ensure the coordination of business unit operational activities. The Senior Director of Security Configuration Management & Cyber Governance is a strategic cybersecurity leader responsible for   establishing , governing, and continuously improving enterprise-wide security configuration management, cyber governance, compliance, and risk oversight programs. This role ensures the organization's technology assets, platforms, and services are securely...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued leader on our team, you will manage developing, maintaining, and expanding Technology Service Provider relationships.  In this role, you will identify opportunities to enhance products and services, and partner cross-functionally. THE IMPACT YOU WILL MAKE The SF Market Engagement – Customer and Partner Management - Manager will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Manage customer relationships across business units and/or customer accounts. Lead and develop a team of ~5 relationship managers responsible...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead the team to support customer and performance measures focusing on completeness, timeliness, quality, and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify, recommend, and assist with implementing process improvements to increase customer value, as well as identify and resolve customer problems, process exceptions, and risks. IMPACT YOU WILL MAKE The Lead Mortgage Documents Custodian   is responsible for maintaining and overseeing Fannie Mae’s custody operations framework,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make As a Product Management Lead within the Single-Family Collateral Risk organization, you will play a pivotal role in shaping strategic product decisions that drive business value, manage risk, and support the future of housing finance. We are seeking a thoughtful and intellectually curious leader who thrives in complex environments and brings a strong ability to analyze challenges, question assumptions, and navigate ambiguity. In this role, you will partner across business, technology, operations, risk, and leadership teams to define product strategies, evaluate competing priorities, and deliver solutions that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on managing communications and/or negotiations between Fannie Mae and clients regarding loans and other investments. In this role, you will review and comment on underwriting and reviewing the issuance of securities to customers. THE IMPACT YOU WILL MAKE The Multifamily Underwriter - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Advise on potential risks and costs involved with providing services to a customer. Analyze the risks and costs of a...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The Senior SailPoint Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine customer needs and create solution frameworks. Design and develop moderately complex technical solutions. Use a process-driven approach in designing solutions. May maintain or oversee the maintenance of existing technical solutions There is 1 opening for this position...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The  CyberArk Vault Administrator role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Design and Architecture Maintain CyberArk PAM architecture (PAS, EPM, PSM, PTA, Secrets Management) Define privileged access standards aligned with Zero Trust principles Provide input into IAM/PAM roadmaps and security architecture reviews Implementation & Operations...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on managing communications and/or negotiations between Fannie Mae and clients regarding loans and other investments. In this role, you will review and comment on underwriting and reviewing the issuance of securities to customers. THE IMPACT YOU WILL MAKE The Multifamily Affordable Housing Underwriter - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Perform forensic underwriting reviews and identify potential red flags to prevent the enterprise from...