10 now customer experience coordinator jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director, Cybersecurity Risk Oversight Lead is responsible for advancing the Chief Risk and Compliance Division's (CRCD) independent cybersecurity risk oversight strategy. This role serves as a senior second line of defense (2LOD) leader responsible for overseeing cybersecurity risk governance, risk identification and assessment, risk appetite, issue management, emerging risk monitoring, regulatory engagement, and executive reporting. Serving as a strategic partner to enterprise leadership, technology teams, and control functions, this role provides independent oversight and credible challenge to ensure cybersecurity risks are...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Lead Associate on the Enterprise Operational Risk team, you will provide expert risk guidance and help assess and identify potential risks that could affect Fannie Mae's reputation, safety, security, operational resilience, or financial success. You will partner with stakeholders across the enterprise to understand business objectives, evaluate risk exposure, and support informed business decisions. The Impact You Will Make Lead and guide risk assessments to identify operational risks and their potential implications for the enterprise. Partner with stakeholders across the organization to understand business objectives,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and business-oriented Senior Associate, Strategic Program Management.   As a valued colleague on our team, you will support the planning, execution, and delivery of enterprise strategic initiatives. This role partners closely with leaders across Finance, Marketing, Product, Operations, and other business functions to translate strategic priorities into actionable plans, monitor program performance, and provide data-driven insights that enable informed decision-making. The ideal candidate combines structured problem-solving, strong analytical skills, and program management capabilities with the ability...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will assist the team with assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with the team in communicating and collaborating with key stakeholders across the enterprise and understanding business objectives. THE IMPACT YOU WILL MAKE The Multifamily Portfolio Oversight Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Assist with oversight of the Multifamily book of business....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Cyber Defense is a senior cybersecurity executive responsible for helping define and execute Fannie Mae's enterprise cybersecurity strategy. This leader will oversee a broad portfolio of cybersecurity capabilities and programs designed to protect the organization's information assets, technology platforms, business operations, customers, and reputation. The VP will set the strategic direction for the Threat Detection and Response, Cyber Incident Management, and cyber protection organizations. Strengthen our comprehensive cyber threat detection capabilities through a combination of internal and external resources....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Key responsibilities include: Serve as a senior technical escalation point for complex or unfamiliar end-user issues. T roubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android platforms. Support Microsoft 365, Outlook, Teams, Exchange, OneDrive, SharePoint, and other enterprise productivity tools. Coordinate with engineering teams and support partners to resolve complex or escalated issues. Maintain accurate documentation for executive devices, preferences, support history, known issues, and resolution procedures. Create, update, and contribute to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   As Principal, Data, Analytics & AI Architect, you will provide strategic architecture leadership for Fannie Mae’s enterprise data and AI platforms. You will define standards and roadmaps, guide key technology decisions, and ensure solutions are secure, scalable, resilient, and aligned with risk, and regulatory priorities. You will partner with business and technology leaders to guide investment decisions, evaluate architectural trade-offs, and ensure platform capabilities deliver measurable business outcomes. Provide Data, Analytics & AI architecture leadership and oversight for mission-critical data,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Multifamily Risk team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE Provide guidance and subject matter expertise on portfolio management activities that support strategic business objectives. Lead analysis of portfolio performance, trends, and operational metrics and communicate insights to key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Windows Engineering Manager is responsible for leading the engineering, delivery, and operational support of the enterprise Windows endpoint platform. This role provides technical and people leadership for a team of engineers responsible for the design, deployment, management, security, and lifecycle of end-user computing services across the organization. The Manager drives the execution of the enterprise end-user computing strategy, ensuring Windows platforms remain secure, compliant, reliable, and aligned with business objectives. This role oversees engineering standards, operational processes, platform...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   The Senior Director will be responsible for all our Modeling, Analytics, and Business Intelligence Platforms and Products. This leader is responsible for defining the vision, investment priorities, and operating model for platforms that enable data-driven decision making, model development, AI innovation, and enterprise reporting. Working across Technology, Data, Risk, Finance, and business functions, this role drives product strategy, platform modernization, adoption, and value realization while ensuring solutions meet enterprise standards for security, governance, scalability, and regulatory compliance You will...