6 contact center specialist jobs found in Johnston, RI

Reporting to the Senior Director of Academic and Instructional Technologies (Senior Director), the Specialist for Instructional Technologies provides hands-on, operational support for learning management systems (currently Canvas and LXP), integrated instructional and AI enhanced academic technologies, and similar platforms, products, and services. The Specialist is responsible for executing assigned tasks related to instructional technology output (including course content, training materials, documentation, and multimedia) in an accessible manner in alignment with Harvard’s digital accessibility standards, WCAG 2.1 AA. Working under the guidance and direction of the Senior Director, the Specialist provides direct support for the portfolio of applications supporting academic programs, professional education, and business units that leverage similar services for outreach and education to the HGSE community and its constituents. The role requires technical and analytical skills to...

Given the importance of reducing corporate emissions to address climate change, we need to better understand how these pledges work and design strategies to ensure they are effective. However, there is a lack of information and analysis about whether corporate net-zero goals result in real emissions reductions. This project , led by a cross-disciplinary team of experts in environmental and administrative law, environmental economics and policy, and sustainable business strategy, supported by the Salata Institute for Climate and Sustainability at Harvard, aims to analyze the impact of U.S. companies’ commitments and the implications for U.S. policy. The Cluster’s empirical research entails examining how companies with net-zero targets behave compared to companies without to understand how targets influence firm decision-making; analyzing the environmental effectiveness of corporate commitments, including if and how emissions reductions are achieved; and gaps or failures in...

Duties and Responsibilities 1. Program Leadership and Regulatory Role: Lead the Radiation Safety Services (RSS) program across all Harvard campuses and affiliated institutions.  Serve as the Radiation Safety Officer (RSO) on Harvard’s Broad Scope Radioactive Material License.  Oversee program assessment and continuous improvement, operational and strategic planning, and the identification and mitigation of radiation hazards.  Coordinate RSS service delivery with key contacts in FAS, HMS, HSDM, SPH, SEAS, other laboratory‑based departments, and affiliated institutions. 2. Radiation Risk Management and Compliance: Develop and maintain tools, systems, and processes to help laboratory clients assess and manage radiation risks.  Ensure the RSS team systematically recognizes hazards and compliance obligations, and applies layered controls (engineering and administrative) to achieve compliance and risk reduction.  Support University risk‑related initiatives, fact‑finding, and...

The Reimagining Early Childhood Education (RECEPZ) project has been established to promote and investigate the practices of inquiry, innovation, and learning design amongst a cohort of educators representing a diverse array of early childhood learning settings in Abu Dhabi. Funded by the Abu Dhabi Department of Education and Knowledge (ADEK), this five-and-a-half-year project endeavors to change the education landscape throughout Abu Dhabi by leveraging Project Zero’s long history of professional development, pedagogical innovation, and collaborative inquiry. To do this work, the Reimagining Early Childhood Education initiative aims to connect schools to innovations in education, inspire new approaches to practice, and ignite local and system-wide change. AGPN Practitioner Specialist The AGPN Practitioner Specialist is an experienced educator and teacher leader who participates in all aspects of the intellectual work of the project, with special responsibility for overseeing...

JOB RESPONSIBILITIES  The Harvard Global Health Institute (HGHI) serves as the connective tissue for global health across all 15 Harvard schools. As a university-wide hub, we convene and facilitate collaboration between world-class faculty, students, and global partners to ensure that expertise in multiple disciplines aligns to advance health equity worldwide. Our work is grounded in the belief that we must inform each other's work to transform health at every level. HGHI seeks a Scientific Writer to support the institute’s scholarly and research mission. Reporting to the Executive Director and working in collaboration with HGHI’s Faculty Director and, at time with affiliated faculty, this role is responsible for the production of high-quality institutional scholarly products, including grant proposals, technical policy briefs, research reports, and working group publications.  This is an institute-level position supporting HGHI’s collective research and programmatic activities....

Job-Specific Responsibilities: Reporting to the Manager of Award Operations, the Award Specialist independently serves as a subject matter expert and institutional resource for complex sponsored award management. This role exercises independent judgment in the interpretation of sponsor terms and conditions, determination of appropriate award structures, and resolution of non-routine and high-impact issues. The Award Specialist plays a key role in ensuring institutional compliance, mitigating risk, and advancing strategic improvements to the award management processes and systems across the university.  Lead the institutional review, interpretation, and acceptance of complex sponsored award notices, including resolving ambiguous or conflicting sponsor terms and determining appropriate award setup structures in alignment with university policy and risk considerations. Act as a primary point of contact and problem solver for a broad range of GMAS issues across the award...