66 experience design jobs found

Location: 4910 Tiedeman Road, Brooklyn Ohio Digital IV | Job Description Digital Product Manager IV – Student Loan Solutions Digital Product Management Student Loan Intro Our mission is to guide individuals through every stage of their student loan journey—making higher education more accessible and affordable from start to finish.  We are committed to helping students and families live their best lives, free from the stress of student debt. At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including: Student Loan consultative services – personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish. Student Loan refinancing – helping borrowers break free from high-interest rates or reduce monthly payments. Private in school student loan partnerships – offering low rates, people-first service, and flexible payment options via our...

Location: 124 East 14th Street, Suite 1100, New York New York Location/Travel Hybrid – 124 14th Street Suite 1100, New York, NY (in office 3 days per week) Quarterly travel to Cleveland, Ohio required. Job Summary As a leader on the Specialty Design & Storytelling team within Key’s KeyXD group, the  Senior AI Systems Designer  is responsible for shaping how AI shows up across experiences at KeyBank—defining where AI should assist, where it should act, and how people stay meaningfully in the loop. In this role, you will help distinguish AI-enabled enhancements from truly AI-native experiences, define practical human-AI collaboration models, and turn emerging capabilities into clear product and service concepts. You’ll work hands-on with product, design, and business partners to develop experience artifacts such as strategic blueprints, operational workflows, and evaluation standards, while helping establish the governance frameworks needed to make AI...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Fair and Responsible Banking (FARB) Team Lead is a member of the Compliance team within Compliance Risk Management and supports FARB leadership in executing the Fair Lending Program. The Team Lead is responsible for leveraging advanced data analysis, leveraging AI-enabled analytics and business intelligence tools to quantify and/or assess risk as well as identifying, escalating, and mitigating FARB related risks through monitoring activities and manual file reviews. The Team Lead will collaborate closely with the FARB Analytics Team to interpret regression model outputs, statistical analyses, and data-driven insights to identify potential FARB risks. The role will lead corresponding file examination reviews, develop testing worksheets, conduct reviews, and identify opportunities to automate file review processes to improve scalability, consistency, and insight generation while guiding analysts throughout...

Location: 127 Public Square, Cleveland Ohio Job Summary Key’s Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments. The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions. Essential Functions Develop deep expertise in Fiserv and third-party product platforms and configuration requirements Design, document, and execute scalable product...

Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 8+ years Employment Type: Full-Time About the Role KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development. The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self‑service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Lead solution architecture and technical design for IVR and voice bot initiatives. Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice...

Location: 4900 Tiedeman Road, Brooklyn Ohio Summary: The Data Architect will be responsible for designing, creating, and managing our organization's data architecture. This role will involve collaborating with various stakeholders to understand business requirements and translate them into efficient and scalable data solutions. The Data Architect will also play a key role in implementing data governance best practices and ensuring data quality and integrity across all systems. Responsibilities and Qualifications: Experience with defining strategy and approach for Architecture (preferably Data Architecture) function including but not limited to: scope\vision, roles and responsibilities, operational processes, and governance structure. Deep domain knowledge of Data Management concepts including but not limited to: Data Acquisition, Storage, Processing\Transformation, Modeling, Retention, and Protection. Hands-on practical experience designing and delivering...

Location: 4900 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF) Under some supervision, the Lead Quantitative Analytics Associate is primarily responsible for using statistics, advanced mathematical techniques, and/or computer science to develop and validate predictive and machine-learning models for specific business needs. The Lead Quantitative Analytics Associate leverages advanced mathematical knowledge and analysis to provide solutions to predictive and prescriptive questions such as “What will happen next?” and “What will we do?”. Often large in scope, projects undertaken by the Lead Quantitative Analytics Associate involve self-directed data analysis and model building in response to a problem statement proposed by a business partner. Success factors include: timely and effective completion of tasks assigned by manager with manager and/or peer guidance; exercising functional knowledge in analytical programming languages, data literacy, and model development;...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Lead Engineer lead and influence the design, delivery, automation, and support of infrastructure services and solutions; lead and influence cross-functional teams and stake-holder relationships. Essential Functions Independently builds, maintains, and documents infrastructure components for work assigned; performs reviews for all levels of engineer. Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms. Assigns work, mentors, and trains junior engineers; welcomes and encourages upward feedback and perspectives from all levels of engineer. Advocates for new technology and improvements that will reduce expenses and/or improve efficiency; works cross-functionally to find synergies. Recommends and influences IT standards (e.g. info security, audit, compliance, etc.)....

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary: With little to no supervision from PM can perform the following: ·        E licit and document requirements from users in various formats and tools including agile/scrum user stories ·        Design – create process flow diagrams, user roles and responsibilities, functional and work break down component documentation ·        Test - Define system tests, conduct tests and verify correctness for medium to large projects. Define load test with Load test team and quality assurance. Oversee the testing of lesser experienced team members.   Job Description: ·        Influences and leads a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs). ·        Utilize industry...

Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Brooklyn, OH or Cleveland, OH required Hybrid Requirement (if within specific cities): Selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. Hours: 8-5pm EST Job Brief (Position Overview) The Training & Design Specialist – Commercial Onboarding & Servicing plays a critical, high-impact role within the Commercial Bank, supporting both onboarding and servicing teams. This position is responsible for designing, developing, and delivering comprehensive training programs that drive operational excellence, enhance employee performance, and ensure a seamless client experience. This role blends instructional design, facilitation, and program management, while also supporting key project initiatives and administrative functions. You’ll partner across multiple departments to ensure training solutions...

Location: 200 Middle Street, Suite 301, Portland Maine Job Summary We are seeking a Compliance Officer to join the 1st Line of Defense (1LOD) in the Wealth Management Risk department and work in close partnership with the Chief Investment Office (CIO). This role is embedded within the business and is accountable for enabling, supporting, and strengthening the CIO's ownership of investment and operation risk through a clearly defined, practical, and executable risk framework. This role ensures that: IDD and ODD activities conducted by the CIO are risk‑aligned, The framework has appropriate controls, documentation, metrics, and monitoring, and risks are identified, escalated, and remediated through 1LOD standards. This is a foundational position for someone with experience in portfolio management, investment research, and/or investment risk who wants to shape how investment risk is governed across the firm. Essential Functions 1. CIO Investment Risk Framework...

Location: 4900 Tiedeman Road, Brooklyn Ohio Hours: M - F, 8 - 5 Location : Hybrid, minimum 2 days/week at office located on Tiedeman Road. Job Summary The Pricing Operations Lead Specialist is responsible for supporting pricing activities for investments held by Key Private Bank clients on our accounting system, Global Plus.  Timely and accurate pricing ensures securities are valued correctly on customer statements, valued correctly for client fees and for investment review purposes. The specialist is responsible for monitoring the daily automated pricing interfaces and reviewing alternative investment valuation statements and updating pricing based on this analysis.  Additionally, the specialist assists with the monthly stale priced asset control process and may aid in projects to streamline and improve department processes. This position provides support to Department Manager, Section Manager, and Associates to ensure accurate and timely pricing of securities...

Location: 4900 Tiedeman Road, Brooklyn Ohio Senior Executive Recruiter – Commercial Banking Growth & Expansion Location: Flexible with travel Reports to: Head of Enterprise Talent Acquisition & Internal Mobility About the Role KeyBank is building leadership capability to support the expansion of our Commercial Banking business into new and growing markets. We are hiring an Executive Recruiter to lead senior and executive level hiring for Commercial Banking growth initiatives, with a primary focus on senior sales and market leadership roles. This role requires an experienced executive recruiter who can operate with polish, confidence, and resilience in a high visibility environment. You will manage end-to-end executive searches, partner closely with senior leaders, and bring deep market knowledge to inform hiring decisions in competitive growth markets. This is a hands-on, high impact role within a high performing executive recruiting team. What...

Location: 4910 Tiedeman Road, Brooklyn Ohio JOB DESCRIPTION: The AI-Ready Knowledge Architect plays a critical role in designing and maintaining the enterprise information architecture essential for cataloging KeyBank’s data for self‑service understanding and enabling AI‑ready data and knowledge usage. This role defines and enforces standards for data modeling, taxonomy, semantic structures, and knowledge representation to ensure consistency, interoperability, and clarity across the organization. The AI-Ready Knowledge Architect partners closely with business and technology teams to develop and maintain the enterprise data domain model and ontologies that support governance frameworks, trusted analytics, and downstream consumption across business intelligence (BI), applied AI/ML, and Large Language Model (LLM) use cases. Success in this role requires the ability to translate complex theoretical concepts into scalable, governed information structures that drive adoption...

Location: 4900 Tiedeman Road, Brooklyn Ohio Qualified Candidate must be able to report to the Brooklyn, OH Offices 2 days per week - 4900 Tiedeman Road, Brooklyn, OH Hours: Monday- Friday from 8:00am-5:00pm ABOUT THE JOB (JOB BRIEF) Trust Distributions is responsible to act on the instructions of the Trust Administrator in Key PrivateBank and Wealth Management to effect and coordinate distributions over the life cycle of the trust.  The analyst has responsibility to read the governing trust and custody documents and evaluate the legitimacy and appropriateness of the distributions being requested from the trust.  The analyst is responsible to ensure that all required authorization documentation is in place to allow the distribution to take place, as well as ensuring that any tax, court accounting, probate administration and IRA compliance ramifications of the distribution are understood and properly addressed.  ESSENTIAL JOB FUNCTIONS Review and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday 9:00am-6:00pm Location: This is a hybrid opportunity at Patoon Creek or Tiedeman Job Description The Real Time Payments (RTP) & Wire Transfer Services team oversees the end-to-end processing, investigation, and scheduling of both domestic and international payments throughout Key’s network. This team collaborates with internal departments as well as external consumer and commercial clients to guarantee precise and prompt RTP and wire transactions using the Dovetail Payments Platform (EPP). This position is particularly crucial as it requires in-depth expertise in payment products and related applications. The primary focus will be on providing top-notch production support, coordinating various workflows, and handling first-level escalations. The individual will serve as a subject matter expert, offering guidance, training, and support to the Real Time Payments & Wire Transfer Services...

Location: 726 Exchange Street, Buffalo New York ***APPLICANTS CAN BE LOCATED ANYWHERE WITHIN THE KEYBANK FOOTPRINT*** Job Summary: The Consumer Consultant – Business Banking Sales Enablement plays a critical role in enabling frontline sales teams to effectively position and sell Cash Management and Merchant Services solutions. This role partners closely with product, sales, and enablement leaders to translate strategy into clear, compelling, and actionable materials that drive seller confidence, client relevance, and revenue growth. This consultant brings a proactive, strategic mindset—anticipating business needs, identifying gaps in seller readiness, and shaping forward‑looking enablement solutions. The role has a strong focus on executive‑ready presentations, sales narratives, and consultative tools that help bankers connect client needs to the right solutions. Key Responsibilities Sales Enablement & Strategy Act as a strategic enablement partner...

Location: 4900 Tiedeman Road, Brooklyn Ohio Position Title: Lead Finance Analyst Department: Finance Enablement Reports To: Finance Director Location: 4900 Tiedeman Rd, Cleveland, OH (hybrid - 3 days/week) Job Brief The goal of Finance Enablement is to empower finance teams with the tools, data, processes, and strategic support needed to deliver best-in-class financial services across the organization. The Lead Finance Analyst within Enablement’s newly established Finance Data & Reporting Strategy team will play a critical role in helping the Finance Enablement team achieve this goal by helping to set and execute Finance’s data and reporting strategy. The Lead Finance Analyst will have the opportunity to contribute to high-impact projects and strategic initiatives that span the entire Finance organization, collaborating across teams to re-establish guiding principles for our financial dimensions (e.g., ledger accounts, cost centers, products), shaping the...

Location: 4900 Tiedeman Road, Brooklyn Ohio JOB BRIEF   Support KPB’s Institutional Advisor team through the identification and production of client-facing materials and organization of sales support for Segment and Field sales professionals in order to grow KPB’s Institutional investment revenue.  This includes, but is not limited to:  responding to requests for proposals (RFPs), creating new business and/or product presentations, developing collateral marketing and educational materials, sales prospect vetting, maintaining RFP database, assisting with client experience initiatives, and event planning.  Position Key and KPB Institutional Services in the most favorable manner to attain the highest possible win rates.   ESSENTIAL JOB FUNCTIONS   Create content, edit, and publish projects such as responses to requests for proposals, new business and/or product presentations,  pitch books, and collateral materials within established deadlines to support the KPB...

Location: 127 Public Square, Cleveland Ohio Job Summary The Lead Treasury Analyst is part of the Corporate Treasury team which is focused on the strategic management of the bank's fixed income and derivatives portfolios. This role involves developing expertise in asset/liability management philosophies, communicating financial market conditions to senior leadership, and collaborating across departments to shape strategies that align with risk appetite and balance sheet objectives. The analyst will conduct advanced research, modeling, and analysis of market opportunities, while monitoring portfolio performance and its impact on risk and accounting outcomes. Essential Functions Strategically manage fixed income and derivatives portfolios. Build knowledge in asset/liability management philosophies. Communicate market conditions and strategic insights to senior management. Collaborate across teams to develop and implement portfolio strategies. Conduct in-depth research...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary We are seeking an Intelligent Automation Engineer to support enterprise automation initiatives with a focus on Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and system integrations. This role designs, builds, and integrates automation solutions using established RPA platforms while enabling advanced capabilities through Azure AI and/or Google Vertex AI where appropriate. The role requires close collaboration with business stakeholders, automation developers, and AI platform teams to deliver scalable, secure, and well‑integrated solutions. With guidance, the engineer recommends solution approaches and provides technical direction across the development lifecycle, including configuration, testing, and implementation, ensuring high‑quality solutions delivered on time and within budget. The position also supports operational stability through root cause analysis and issue resolution to meet...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Digital Product Owner role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. Digital Product Owners are responsible for contributing to and executing against the strategic plans for our products across Key's Lines of Business. They initiate and lead projects while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role will support the implementation of digital capabilities for the money movement agile team. Essential Functions Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency. Initiate and lead...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Senior Compliance Officer – Home Lending Originations is a member of Compliance Risk Management, dedicated to supporting residential mortgage and home lending origination activities. This role carries significant responsibility for ensuring that regulatory and compliance risks associated with mortgage products, origination channels, and lending practices are effectively identified, assessed, and mitigated in accordance with KeyCorp’s risk appetite. The Senior Compliance Officer provides oversight of compliance-related activities within Home Lending Originations, including delivering specialized guidance on current and emerging regulatory requirements impacting mortgage lending (e.g., RESPA, TILA, ECOA requirements, and state-specific regulations). This role will review and challenge business strategies, including new products, origination initiatives, monitoring activities and third-party relationships to...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job As part of Key’s second line of defense Compliance Risk Management function, the Risk Evaluation and Assurance Program (the “REA Program”) has the responsibility for evaluating Key’s ongoing compliance with applicable laws and regulations and the adequacy of operational controls and processes in mitigating applicable risks through the execution of operational and compliance monitoring and testing across Key’s lines of business, products, and functional activities. Individuals lead the design and execution of testing and continuous monitoring to evaluate the adequacy of Key’s operations and compliance with regulatory requirements. Individuals work both autonomously on assignments and in collaboration with other members of REA team on projects and testing. The Senior Manager must have a strong understanding of audit and/or testing concepts and apply those to testing, monitoring, issues management, and verification...