7 contact center specialist jobs found

We are looking for a Production Operations Specialist to join the Technology team in McAllen, TX, supporting KTLM Telemundo 40 (Rio Grande Valley).  As a Production Operations Specialist, you will be primarily responsible for preparing and executing the operation of the automated production control system (APC) for live and taped television broadcasts. If you love challenges, enjoy working with people, and want to make a positive impact while being a part of a high performing team working at the leading edge of media technology, you could be the perfect match for our team. Job Responsibilities: Operate control room systems and automation, using templates to streamline technical directing, audio mixing, robotics, live/remote segment cut-ins, video playback, graphics insertion, and switching. Edit stories and clips to ensure high-quality, engaging content that aligns with production standards. Give direction and timing to talent and other technicians during broadcasts and...

About Platform Distribution & Partnerships: Platform Distribution and Partnerships is a division of NBCUniversal's media group responsible for the distribution and monetization of the company’s multi-billion-dollar linear and streaming services portfolio to pay-tv providers, NBC broadcast affiliates, consumer technology platforms and devices, and consumer brands. A key revenue-generator, the division is comprised of content distribution, affiliate relations and strategic partnerships across NBC, Peacock, Bravo, Telemundo and various FAST channels. Role This is a unique and outstanding opportunity that offers exposure to all aspects of the NBC Network. The Affiliate Relations Division liaises between the NBC Network/Peacock and the 200+ NBC Affiliate Local Stations around the US. This includes working with Entertainment, Sports, News and Peacock. Ideally, you are someone with a passion for the media industry, a self-starter and who will work well in and promote a team...

NBCUniversal is dedicated to fostering a culture grounded in principles of mutual respect. The Fair Employment group is part of the Labor & Employment Department and is comprised of three verticals (Fair Employment Practices & Policies, Fair Employment Training, and Positive Employee Relations), serving as a key, central point of contact to address concerns raised by employees, including complaints of discrimination, harassment, and retaliation; facilitating Respect in the Workplace training; and conducting employee roundtables.  The Specialist role is responsible for auditing, tracking, and reporting, as well as trend analysis related to the various programs and initiatives of the Fair Employment group across the enterprise. The ideal candidate is a detail-oriented, critical-thinking professional who is proactive, results-driven and understands the role and purpose within an organization. The Fair Employment Specialist reports to the Vice President, Fair Employment...

The Real-Time Graphics Specialist is responsible for the design, development, deployment, and optimization of high-quality real-time broadcast graphics for live studio and event productions. This role blends advanced creative execution with strong technical expertise to support dynamic, on-air visual storytelling. The Specialist manages the graphics production lifecycle — from concept through live delivery — while collaborating closely with producers, directors, and technical teams. This position plays a key role in maintaining broadcast standards, improving workflows, troubleshooting live graphics issues, and contributing to innovation in augmented reality (AR), virtual reality production VR, and data-driven graphics. This is a hands-on role requiring creativity, precision, technical depth, and the ability to perform under live broadcast deadlines. Key Responsibilities 1. Graphics Design & Development Create and customize templates and animations for live broadcasts,...

Role Purpose: The Contracts Specialist resides in the Intellectual Property (IP) Innovation, Technology, and Policy team, which provides strategic legal and policy counsel to NBCUniversal divisions worldwide on disruptive technologies, and negotiates transactions that leverage AI and other new technologies. Working closely with the team’s lawyers and administrative staff, the Contracts Specialist will support a wide range of matters relating to the drafting, negotiation, and oversight of agreements, including NDAs, AI-related agreements, IP licenses, and similar contracts. The Contracts Specialist will also assist with IP due diligence for M&A transactions and help the team design and implement tools to automate and track transactional processes. This role reports to the Sr. Counsel, IP Innovation, Technology, and Policy and requires strong attention to detail, effective communication, and excellent analytical and organizational skills. Responsibilities: Independently...

The Specialist, AVOD Growth & Digital Distribution will support the editorial management and optimization of 10+ YouTube channels. This role focuses on channel organization, video optimization, quality control, and analytics-driven growth, while also supporting the creation of high-impact digital assets to enhance audience engagement and brand consistency. The position serves as a key creative and operational partner to ensure content is presented in a way that drives engagement, brand consistency, and audience growth across digital platforms. Responsibilities:     Support day-to-day management of 20+ YouTube channels within YouTube Studio and CMS, ensuring accurate organization, tagging, metadata optimization, and overall channel hygiene Oversee content packaging and presentation, maintaining editorial consistency and brand alignment across all channels Coordinate publishing calendars, asset delivery timelines, and cross-functional approvals to ensure on-time execution...

NBCUniversal is hiring a Specialist to join the on-platform team in support of our direct-to-consumer streaming service, Peacock. This is a highly cross-functional role that will help drive the ideation and execution of Peacock’s growth, retention, and engagement plans and shape on-product merchandising tactics to maximize performance of our priority content. We are seeking an organized self-starter who is adept at managing multiple projects at once while being able to prioritize among various tasks, especially in a fast-moving and ever-evolving climate. The on-platform team is responsible for the merchandising, promotional, and lifecycle strategies driving user behavior on the Peacock platform. This position will work in a cross-team role supporting the merchandising and lifecycle verticals. Responsibilities: Creating insertion orders for lifecycle, engagement and retention tactics Submitting creative hero requests for lifecycle, engagement and retention campaigns...