5 customer service agent jobs found

Sr. Learning Specialist - Commercial Bank Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC,  Plano, TX,  Richmond, VA, or McLean VA.  We are seeking a proven Learning & Development team member to design, develop, and scale a modern, digital-first curriculum for our Commercial teams. In this role, you will consult directly with commercial leaders to translate business priorities into high-impact, blended learning solutions that drive measurable team performance. As a key thought partner to the business, you will drive the learning program's direction and bring big-picture innovation—including practical AI tools—to elevate how our commercial teams acquire, practice, and apply skills on the job. Additionally, you will serve as a continuous improvement driver and...

Dining Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging...

Senior Director - Experience & Insight, Credit Card Customer Experience (Hybrid) Capital One is seeking a Senior Director of Experience & Insight for its global Credit Card Customer Experience organization. It is one of the largest communities within the company, and this organization encompasses more than 16,000 Capital One and outside vendor contact center agents.  The group assists customers with a wide variety of important activities, including but not limited to account servicing, dispute resolution, and leadership development. We are seeking a highly strategic and experienced Senior Director of Experience to lead the overall customer experience monitoring and insight generation strategy for our global Customer Channels Operations function. This pivotal role will be responsible for designing, implementing, and managing a comprehensive ecosystem to improve customer experience. To do that, this leader will be expected to define world-class customer experiences,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director, Cybersecurity Risk Oversight Lead is responsible for advancing the Chief Risk and Compliance Division's (CRCD) independent cybersecurity risk oversight strategy. This role serves as a senior second line of defense (2LOD) leader responsible for overseeing cybersecurity risk governance, risk identification and assessment, risk appetite, issue management, emerging risk monitoring, regulatory engagement, and executive reporting. Serving as a strategic partner to enterprise leadership, technology teams, and control functions, this role provides independent oversight and credible challenge to ensure cybersecurity risks are...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    As Principal, AI Solutions, you will lead a high‑impact, forward‑deployed AI solutions team responsible for turning enterprise AI capabilities into measurable business outcomes. This role sits at the intersection of platform, product, and delivery, operating as the “last mile” of AI value creation across Fannie Mae. This team is embedded with business leaders, rapidly co‑building solutions, and feeding learnings back into the AI platform, core AI capabilities, and enterprise standards. You will support enterprise AI productivity tooling strategy and enablement, and co‑built priority use cases, working with...