6 senior engagement manager jobs found

Senior Associate, Process Manager - AML Content Developer The AML University (AMLU) Training team is seeking a collaborative, organized, creative individual to join our team. AMLU supports the creation and deployment of Anti-Money Laundering (AML) training materials and learner experiences. This role will be responsible for the design, development, and maintenance of a diverse set of learning materials to support Capital One’s AML Program, including required e-learnings for the AML department and the enterprise. This individual will partner closely with key business partners to translate business intent into engaging learning materials.  This individual will analyze learning needs, develop blended learning solutions. They will work closely to design and update content, develop e-Learning courses and training, create job aids and reference materials, as well as manage projects from start to finish, related to AML learning experiences.   A successful candidate will be...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on the Enterprise Marketing team, you will help lead our newly established Enterprise Brand Strategy function and Talent Acquisition marketing. This role will be pivotal in defining intent behind our Enterprise brand efforts to drive our business growth and market leadership. It also entails partnering closely with our Talent Acquisition team in shaping our employer brand, and the development and execution of marketing initiatives to support Fannie Mae’s recruitment efforts. If you have a background in brand, thrive in using data to develop strategies from scratch while also being able to successfully execute on a...

Manager - Learning Manager, Instructional Design (Hybrid) Capital One’s Learning & Knowledge team is seeking a dynamic manager to lead a team of Instructional Designers that design a diverse set of learning experiences to support team members across various disciplines. This role will partner closely with business leaders and internal stakeholders to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended and self-guided learning solutions, measure and report on learning effectiveness, and support the larger Instructional Design team to build the future of learning. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives, as well as providing exceptional service to our stakeholders. The ideal candidate for this role is a/an: Expert in Adult Learning: Has expertise in adult learning theory, cognitive science, and...

Principal Associate, Cyber Controls Monitoring Analyst As a Principal Analyst within the Cyber Controls Monitoring Team (Cyber CMT), you will operate at the intersection of GRC and engineering to approach control assurance as a product, not a periodic exercise. You won’t just report on data; you will build the automated measurements of Capital One’s security posture. Your primary responsibility is to develop, produce, and maintain automated health metrics for Cyber controls within our enterprise reporting platform by transforming raw telemetry data into real-time insights that prevent security process degradation before it becomes a significant risk. Key Responsibilities: Metric Engineering: Collaborate with cross functional teams and execute control walkthroughs to understand operations, identify data sources across disparate systems, and translate control designs/requirements into health metrics ETL Pipeline Development: Design, develop, test, implement...

Principal Associate - Detection Engineering Capital One’s Cyber Organization is a fast-paced, dynamic environment committed to enabling and securing the business. Our Cyber Operations & Intelligence division is searching for an experienced Individual Contributor (IC), Principal Associate to contribute to our Detection Engineering team. In this role, you will be responsible for solving hard problems using cutting edge technology in the areas of security testing, engineering, alert development, and monitoring.     Primary Responsibilities: AI-Driven Detection & Engineering: Leverage LLMs and machine learning to automate detection logic, summarize complex attack chains, and reduce false positives. Detection-as-Code (DaC): Lead the design and maintenance of detection rules using DaC methodologies, utilizing GenAI assistants to accelerate development and unit testing. Strategic Architecture: Drive the integration of data science concepts into threat detection and...