23 customer success manager jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Cloud Infrastructure provides strategic leadership and operational excellence across enterprise infrastructure capabilities, spanning cloud and physical/on premises infrastructure.  The VP will drive a multi-year roadmap to improve reliability, resiliency, security, and cost efficiency—while enabling teams across the enterprise to build and run critical applications and services.  This role partners closely with Technology, Cybersecurity, and Business leaders to deliver modern infrastructure services, manage vendor relationships, and ensure tested resiliency plans and effective response to outages and issues. Key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Lead Associate on the Enterprise Operational Risk team, you will provide expert risk guidance and help assess and identify potential risks that could affect Fannie Mae's reputation, safety, security, operational resilience, or financial success. You will partner with stakeholders across the enterprise to understand business objectives, evaluate risk exposure, and support informed business decisions. The Impact You Will Make Lead and guide risk assessments to identify operational risks and their potential implications for the enterprise. Partner with stakeholders across the organization to understand business objectives,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will assist the team with assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with the team in communicating and collaborating with key stakeholders across the enterprise and understanding business objectives. THE IMPACT YOU WILL MAKE The Multifamily Portfolio Oversight Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Assist with oversight of the Multifamily book of business....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   As Principal, Data, Analytics & AI Architect, you will provide strategic architecture leadership for Fannie Mae’s enterprise data and AI platforms. You will define standards and roadmaps, guide key technology decisions, and ensure solutions are secure, scalable, resilient, and aligned with risk, and regulatory priorities. You will partner with business and technology leaders to guide investment decisions, evaluate architectural trade-offs, and ensure platform capabilities deliver measurable business outcomes. Provide Data, Analytics & AI architecture leadership and oversight for mission-critical data,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Marketing Data Strategy team, you will turn complex datasets into actionable insights that inform marketing decisions. You will create data-driven dashboards and reports that help Marketing leadership measure and optimize campaigns against defined KPIs and business outcomes. You will build reports from scratch using visualization tools such as Tableau and Power BI and serve as a subject matter expert (SME) for multiple Marketing-owned datasets. THE IMPACT YOU WILL MAKE The Marketing Data Strategist role will offer you the flexibility to make each day your own, while working alongside people who care so that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead the development, delivery, and ongoing evolution of innovative products that support Fannie Mae’s Single-Family business. You will provide product leadership and expert guidance throughout the product lifecycle—from identifying customer and business needs through implementation, adoption, measurement, and continuous improvement. THE IMPACT YOU WILL MAKE The Single-Family Market Engagement Product Management — Lead Associate will play a key role in advancing artificial intelligence capabilities for the Single-Family Market Engagement team and other technology products supporting Fannie...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    As Principal, AI Solutions, you will lead a high‑impact, forward‑deployed AI solutions team responsible for turning enterprise AI capabilities into measurable business outcomes. This role sits at the intersection of platform, product, and delivery, operating as the “last mile” of AI value creation across Fannie Mae. This team is embedded with business leaders, rapidly co‑building solutions, and feeding learnings back into the AI platform, core AI capabilities, and enterprise standards. You will support enterprise AI productivity tooling strategy and enablement, and co‑built priority use cases, working with...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director, Cybersecurity Risk Oversight Lead is responsible for advancing the Chief Risk and Compliance Division's (CRCD) independent cybersecurity risk oversight strategy. This role serves as a senior second line of defense (2LOD) leader responsible for overseeing cybersecurity risk governance, risk identification and assessment, risk appetite, issue management, emerging risk monitoring, regulatory engagement, and executive reporting. Serving as a strategic partner to enterprise leadership, technology teams, and control functions, this role provides independent oversight and credible challenge to ensure cybersecurity risks are...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and business-oriented Senior Associate, Strategic Program Management.   As a valued colleague on our team, you will support the planning, execution, and delivery of enterprise strategic initiatives. This role partners closely with leaders across Finance, Marketing, Product, Operations, and other business functions to translate strategic priorities into actionable plans, monitor program performance, and provide data-driven insights that enable informed decision-making. The ideal candidate combines structured problem-solving, strong analytical skills, and program management capabilities with the ability...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will monitor and assist with responses to customer support requests, identify and document errors in products, and support the team in troubleshooting and developing solutions to product errors all while operating under direct supervision and escalating to more experienced staff as needed. THE IMPACT YOU WILL MAKE The Technical Integration Support Analyst- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Monitor and respond to ticketing system requests for critical or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director of Portfolio Strategy and Planning is a strategic leadership role responsible for shaping and executing the long-term vision of Fannie Mae’s corporate real estate portfolio. This role sits within Enterprise Workplace and drives an integrated approach to location strategy, portfolio optimization, and workplace delivery—aligning real estate decisions with business objectives, workforce trends, and financial performance.   In this compelling leadership position, you will oversee end-to-end portfolio planning, including asset strategy, capacity modeling, scenario planning, space planning, and design and construction...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Cyber Defense is a senior cybersecurity executive responsible for helping define and execute Fannie Mae's enterprise cybersecurity strategy. This leader will oversee a broad portfolio of cybersecurity capabilities and programs designed to protect the organization's information assets, technology platforms, business operations, customers, and reputation. The VP will set the strategic direction for the Threat Detection and Response, Cyber Incident Management, and cyber protection organizations. Strengthen our comprehensive cyber threat detection capabilities through a combination of internal and external resources....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Key responsibilities include: Serve as a senior technical escalation point for complex or unfamiliar end-user issues. T roubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android platforms. Support Microsoft 365, Outlook, Teams, Exchange, OneDrive, SharePoint, and other enterprise productivity tools. Coordinate with engineering teams and support partners to resolve complex or escalated issues. Maintain accurate documentation for executive devices, preferences, support history, known issues, and resolution procedures. Create, update, and contribute to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing. The Low-Income Housing Tax Credit (LIHTC) Asset Manager will be responsible for the post-closing management activities of an equity portfolio. This position acts largely as the relationship manager with syndicator partners in the onboarding, development,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   The Vice President, Cybersecurity is a senior cybersecurity executive responsible for helping define and execute Fannie Mae's enterprise cybersecurity strategy. This leader will oversee a broad portfolio of cybersecurity capabilities and programs designed to protect the organization's information assets, technology platforms, business operations, customers, and reputation. The VP will provide strategic leadership across cybersecurity domains, which may include security architecture, engineering, operations, cyber risk management, governance, data protection, cloud security, vulnerability management, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and strategic Lead Associate, Strategy & Insights to join Fannie Mae's Policy, Product & Guide organization within Single-Family. As a valued colleague on our team, you will lead strategic analysis that helps shape product, policy, digital strategies and priorities. You will work across the organization to turn complex and often ambiguous business questions into structured analyses, actionable insights, and decision-quality recommendations. The ideal candidate combines structured problem solving, strong quantitative and qualitative analysis, business judgment, and executive communication. You...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description This 10-week internship program ( June 7, 2027 - August 13, 2027 ) offers a set hourly rate of $41.50 an hour and a potential pathway to full-time opportunities with Fannie Mae .  This position has multiple openings and may be based in our Reston, VA (Reston Town Center) and Plano, TX (Granite Park) offices.  WHY STUDENTS CHOOSE FANNIE MAE   Gain hands-on experience as a real contributor working on projects and business challenges that help shape the future of housing finance.   Build your career at a company that combines enterprise-scale impact with a mission-driven culture focused on creating opportunities for people and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will consult with team members and management on managing communications and/or negotiations between Fannie Mae and clients regarding loans and other investments. THE IMPACT YOU WILL MAKE The Multifamily Underwriting - Principal role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Review Lender loan underwriting packages and set the loan terms for Multifamily loans prior to their acquisition. Calibrate with your team on underwriting Multifamily deals and reviewing the issuance of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The Sr. DevOps Engineer (AWS) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Design, develop, and maintain scalable software applications and systems utilizing AWS services and systems with a strong focus on on-premises infrastructure. Write clean, efficient, and well-documented code following established coding standards. Implement and manage AWS...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Multifamily Risk team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE Provide guidance and subject matter expertise on portfolio management activities that support strategic business objectives. Lead analysis of portfolio performance, trends, and operational metrics and communicate insights to key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead team members in assessing the potential application of enterprise technology products or services, and offer solutions that meet customer needs. THE IMPACT YOU WILL MAKE The SFME – Sales Engineer – Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Windows Engineering Manager is responsible for leading the engineering, delivery, and operational support of the enterprise Windows endpoint platform. This role provides technical and people leadership for a team of engineers responsible for the design, deployment, management, security, and lifecycle of end-user computing services across the organization. The Manager drives the execution of the enterprise end-user computing strategy, ensuring Windows platforms remain secure, compliant, reliable, and aligned with business objectives. This role oversees engineering standards, operational processes, platform...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   The Senior Director will be responsible for all our Modeling, Analytics, and Business Intelligence Platforms and Products. This leader is responsible for defining the vision, investment priorities, and operating model for platforms that enable data-driven decision making, model development, AI innovation, and enterprise reporting. Working across Technology, Data, Risk, Finance, and business functions, this role drives product strategy, platform modernization, adoption, and value realization while ensuring solutions meet enterprise standards for security, governance, scalability, and regulatory compliance You will...