12 customer success manager jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Financial Crimes Investigation   ( AML   – Anti Money Laundering )   team, you will   be responsible for   investigating   suspicious activit ies   and   filing suspicious activity reports   at Fannie Mae. In this role, you will   operate   with considerable latitude to substantiate allegations of suspicious activity related to Fannie Mae single or multifamily originations, servicing, real estate owned (REO) property, and other   suspicious activities   involving enterprise instruments.     We have one opening for this job and it can be worked on a Flex basis from our...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.   THE IMPACT YOU WILL MAKE The Full Stack Software Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work closely with business partners and senior team members to gather reporting requirements and understand business needs. You will develop and support Workday reports and datasets using Workday reporting tools, analyze and validate data for accuracy, and collaborate with the team to design and deliver reporting solutions that support operational and financial decision‑making. THE IMPACT YOU WILL MAKE   The   Accounting Systems – Business Intelligence – Associate   role will offer you the flexibility to make each day your own, while working alongside people who care, so that you...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will provide expert advice to the team and participate in designing, developing, testing, and/or maintaining hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The (Advisor) Splunk Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine the needs of customer groups across multiple projects, programs, or products while identifying and resolving conflicting and/or complementary needs. Design and develop technical solutions, which include leading matrixed...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, build, and support scalable analytics and machine learning solutions that strengthen risk identification, audit coverage, and continuous monitoring capabilities. This role blends hands‑on analytics development with structured risk management to ensure solutions are sustainable, explainable, and aligned with approved enterprise architecture and data governance standards. You will lead the development of repeatable data pipelines, prepare and analyze complex datasets, deploy advanced analytics, and partner with audit, data, and technology teams to manage risks associated with expanding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on the Enterprise Marketing team, you will help lead our newly established Enterprise Brand Strategy function and Talent Acquisition marketing. This role will be pivotal in defining intent behind our Enterprise brand efforts to drive our business growth and market leadership. It also entails partnering closely with our Talent Acquisition team in shaping our employer brand, and the development and execution of marketing initiatives to support Fannie Mae’s recruitment efforts. If you have a background in brand, thrive in using data to develop strategies from scratch while also being able to successfully execute on a...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on, and guide team in, assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with key stakeholders across the enterprise and guide team in understanding business objectives. THE IMPACT YOU WILL MAKE The Insider Risk Management Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Guide team in preparing analyses and reports used to determine business areas that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as an advisor across multiple squads/teams developing architecture and mentoring the team on implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae seeks Data Engineer – Reston, VA Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases. Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements. Analyze new data sources and monitor the performance, scalability, and security of data. Create an initial analysis and deliver the user interface (UI) to the customer to enable further analysis. Discover and analyze patterns in large datasets using Oracle Data Mining or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will design and develop unprecedented solutions for   Cloud   E ngineering ,   solving complex or unusual business problems across several projects, programs, or products. This work includes   architecture, design,   coding, testing, and certifying technology platforms, software, and applications.   THE IMPACT YOU WILL MAKE   The ideal candidate brings extensive experience in team building, collaboration, and facilitation of Cloud engineering in a large, multinational Fortune 500 enterprise. This individual will possess extensive experience in secure, scalable cloud...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly experienced Lead Associate Salesforce Engineer who can provide technical leadership, guide engineering standards, and drive the evolution of our enterprise Salesforce ecosystem. This role requires an engineer who can balance hands-on development with leadership responsibilities, including mentoring, architectural decision making, and shaping best practices across the organization. The ideal candidate will influence technical direction, improve team performance, and deliver high-quality, scalable Salesforce solutions that support strategic business goals.   THE IMPACT YOU WILL MAKE The Salesforce Lead...